Responsibilities

• Manage end-to-end service delivery, lead complex transitions, and strengthen stakeholder relationships.
• Provide coaching and support to team members, securing consistent application of processes and service standards while driving continuous improvement across operations.

Shift Schedule

Mid Shift Schedule

Qualifications

• Bachelor's Degree holder
• 5 years of experience managing teams in a customer service-focused area
• Oral and written proficiency in English required
• Willingness to work on a mid-shift schedule
• Lean Six Sigma (White Belt and Black Belt) preferred
• Managing end-to-end service delivery across regions
• Leading complex transitions and stakeholder relationships
• Driving continuous improvement initiatives
• Demonstrating exceptional organizational and prioritization skills
• Exhibiting proficiency in ...