Ready to start your career with one of New Zealand's leading cybersecurity companies? At DEFEND, our mission is to create a cyber‑resilient world, and we're looking for a Service Delivery Analyst to help our Managed Services team keep customers safe, informed, and confident in the service they receive.

About the Role

As our Service Delivery Analyst, you’ll work alongside our Operations Leads to support the day‑to‑day health of Managed Services. You'll be a key contributor to service reporting, customer communications, and follow‑up on issues, learning the craft of service delivery in a modern SOC environment. This is a great opportunity to build strong foundations in cybersecurity operations, customer engagement, and continuous improvement.

What You’ll Do

• Support the day‑to‑day delivery of Managed Services across assigned customers, helping ensure SLAs and quality standards are met
• Assist Operations Leads with customer communica...