IT Service Delivery Analyst

Hemel Hempstead

£28,719 per annum

Full Time: 35 Hours per week, Monday to Friday

9am - 5pm

Join Our Team as an IT Service Delivery Analyst!

Are you passionate about technology and customer service? Do you thrive in a dynamic environment where you can make a real impact? If so, we have the perfect opportunity for you!

Overview / Job Summary

As a key member of our Service Delivery Team, the IT Service Desk Analyst is the first point of contact for all IT-related queries and incidents. This role is crucial in delivering high-quality first-line support to end-users across various channels, including phone, email, and ticketing systems. We are looking for someone with strong customer service skills, a proactive approach to problem-solving, and a solid technical understanding.

Key Responsibilities

First-Line Support: Provide first-line support and resolution for all IT-related queries and i...