Service Delivery Associate

Location: Northampton (Hybrid)

Salary: £28K-30K

As a Service Delivery Associate at Bechtle you will be working within our Shared Delivery Hub. You will be a proactive and customer-focused individual primarily responsible for managing a shared inbox for client inquiries, requests and issues. This role serves as the frontline support for our clients and will be crucial in ensuring that all client interactions are handled efficiently and effectively.

Job Role Responsibilities (% of Time)

Customer Management (50%)

* Monitor and manage the shared delivery inbox for incoming customer inquiries, requests, and issues

* Take ownership of all shared delivery client inquiries, requests, and issues, to conclusion

* Respond promptly and professionally to client inquiries, providing accurate information and assistance as needed

* Coordinate with internal teams to address client requests and resolve issu...