What aspects of this job will improve your life?

This is not your typical Service Delivery Manager role.

Instead of living in tickets, escalations and operational reporting, you’ll spend most of your time working directly with customers, building trusted relationships, influencing outcomes and driving service improvements that create genuine business value.

You’ll join a highly respected SAP consulting business that offers flexibility, autonomy, career growth and the opportunity to help shape how managed services are delivered across Australia.

About the Role

As an Application Delivery Lead, you’ll act as the key interface between customers and delivery teams, ensuring services are aligned to business outcomes and customer expectations.

Working closely with both local and offshore teams, you’ll take ownership of customer relationships, service governance, service improvement initiatives and overall customer ...