Job Summary

Proactively work with business unit technical product and service teams (tribes & squads – internally & externally) to enable business continuity and consistent, quality technology service availability and resilience. Ensure the ongoing alignment of people, processes and systems for optimal service performance. This includes partnership of the business across the end‑end service management value chain and focuses on Service Management, Reporting & Document Management, Change & Release Planning, Event & Incident Management, and Risk, Governance & Compliance.

Key Focus Areas Service Management (Service Mapping, Service Reviews, Service Cataloguing & Updates, Service Performance Monitoring, Service Processes) Reporting & Document Management Change & Release Planning Event & Incident Management Risk, Governance & Compliance Accountability: Service Delivery Management

Leverage deep technical expertise and cross-domain knowledge to accurately map IT services for assig...