Position Overview
Become a key leader in airport operations with GardaWorld at Region of Waterloo International Airport - YKF in Kitchener, Ontario. This Service Delivery Manager role involves driving operational performance and ensuring service excellence.
As a Service Delivery Manager, you will bring your leadership skills to oversee daily airport operations. Your focus will be on coaching frontline teams and promoting a culture of efficiency and customer service in a fast-paced environment. Collaborating with stakeholders, you will also enhance workflows while monitoring key performance indicators for continuous improvement.
Key Responsibilities:
β’ Lead daily operations at Waterloo International Airport
β’ Drive performance to meet productivity and quality goals
β’ Support and coach frontline teams effectively
β’ Monitor KPIs for operational excellence
β’ Ensure compliance with safety and security procedures
Requirements:
β’ Post-s...