Service delivery you can stand behind At Intercity, service delivery is about trust, accountability and doing right by customers, every day. Were looking for a Service Delivery Manager who can own customer relationships end to end, bring structure where its needed and calmly drive better outcomes when things get complex. This is a hands-on role with real influence, not a reporting-only position. Youll manage a portfolio of Communications and Managed Services customers and be the person they trust to keep things running well, improve what isnt and speak plainly when it matters. This role is based in our Birmingham office , we offer hybrid working with 3 days on site per week. Key Responsibilities as a Service Delivery Manager: Youll be the main point of contact for your customers and the person accountable for how service lands day to day. That means you will: Build strong, honest relationships with customers at all levels Lead service reviews and governance meetings that actually lead ...