Lead operational governance reviews covering service performance, backlog management, risk assessments, compliance requirements, and continual service improvement initiatives
Collaborate with cybersecurity, compliance, and technical teams to ensure effective risk management, access controls, and operational governance.
Act as the primary customer contact for service delivery matters, managing stakeholder relationships, service review meetings and vendor coordination
ITIL-based service management processes, including Incident, Problem, Change, Request, Knowledge, and Asset Management
Oversee Day-2 operations, including monitoring, patch management, backup and recovery, performance optimization, capacity planning, and operational readiness activities
Prepare and present service performance reports, dashboards, governance scorecards, and operational metrics, including SLA attainment, MTTR, incident trends, and service improvement plans....
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