The Service Delivery Manager is responsible for overseeing the successful delivery of services to a portfolio of clients, ensuring that service commitments are met while driving operational excellence and continuous improvement. This role acts as the primary point of contact for service-related matters, managing service performance, stakeholder relationships, governance processes, budgeting, and service enhancement initiatives.

The Service Delivery Manager develops and maintains tailored Service Delivery Plans aligned with each client's business objectives, service expectations, and strategic priorities. The role requires strong leadership, communication, financial management, and client engagement skills to ensure high levels of customer satisfaction and service quality.

Key Responsibilities

Service Delivery Management

• Manage the end-to-end delivery of services for assigned clients, ensuring adherence to agreed service levels and contractual...