Job Description:
We are seeking an experiencedService Delivery Managerto oversee service delivery operations and ensure high-quality execution for client accounts.
In this role, you will be responsible for managing delivery teams, aligning service outcomes with business objectives, and maintaining strong client relationships in a dynamic, technology-driven environment.
Key Responsibilities
Supervise functional teams or account leads for assigned accounts to ensure delivery objectives are metDevelop demand forecasts with account teams to support planning and end-to-end service deliveryWork with functional teams to plan projects and workload forecasts, and oversee resolution of account-specific service issuesMonitor and approve account expenditures in line with policies; ensure adherence to budget and recommend variances if requiredCollaborate with management, lines of service, and clients to manage rela...