Overview

Our client HR Business Solutions is hiring a Service Delivery Manager in Islamabad.

We are looking for an experienced Service Delivery Manager to lead multiple Team Leaders across operational workstreams in a fast-paced, regulated financial services environment. This is a senior leadership role focused on performance, accountability, and delivering measurable business results.

Responsibilities

• Lead and develop multiple Team Leaders across operational workstreams
• Own service delivery performance; KPIs, SLAs, and quality standards
• Monitor performance data to identify trends, risks, and improvement opportunities
• Act as escalation point for complex operational and stakeholder issues
• Drive change initiatives with measurable impact
• Ensure full compliance with regulatory requirements and internal policies
• Report and present clear operational insights to senior management