Service Delivery Manager I – Italy Claims Team
Role Overview
As a Service Delivery Manager I, you will be responsible for leading the Italy Claims operations team in Kraków, ensuring high-quality service delivery, strong team performance, and achievement of all operational targets. You will play a key role in managing service stability, client relationships, and continuous improvement initiatives.

What the day will look like
+ Leading and developing a team, including performance management, coaching, and development planning.

+ Overseeing daily claims operations to ensure SLA, KPI, and quality targets are consistently met.

+ Monitoring performance data to identify risks, inefficiencies, and improvement opportunities.

+ Managing escalations, audits, and operational governance.

+ Partnering with Italy collaborators and internal teams to ensure smooth service delivery.

+ Driving process...