Service Delivery Manager (IT Operations)

Posted:

Job reference: 31c513a9be c a33b39caa

Location

Jobio, Lisbon Metropolitan Area, Portugal

Responsibilities

• Lead, organize, and prioritize daily activities and workloads of the engineering IT support team
• Ensure effective handling of incidents, service requests, and changes through ServiceNow or equivalent ITSM tools
• Define, implement, and continuously improve operational processes and support workflows
• Maintain service continuity, ownership, and accountability across all engineering IT support services
• Act as the primary escalation point and lead resolution of complex issues and technical crises
• Coordinate and communicate with engineering leadership, management, security teams, and key stakeholders
• Drive post‑incident reviews, root cause analysis, and corrective actions to prevent recurrence
• Define, monitor, and repo...