Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
This opportunity is located in Guadalajara, Mexico.
Establish Customer Loyalty - Be accountable for operational results of F5, particularly Customer Satisfaction, renewal and additional sales success.
- Work in partnership with the customer to develop and drive customer service improvement plans.
- Review and report any service delivery failures or customer issues.
- Ensure high customer satisfaction on all support-related interactions by developing the team to the processes and standards outlined in our Quality Management System.
Communication Excellence - Handle customer interaction by coordinating communication internally and externally with various partners, advising issues to resolution....