Job Description: Service Delivery Manager

Job Location: London,UK

Job Type: Permanent

Role Overview

We are seeking an experienced Service Delivery Manager to oversee end-to-end service operations for a retail client. This role is responsible for ensuring high-quality service delivery, operational stability, and continuous improvement across business-critical services. The ideal candidate will bring strong expertise in service management, ITIL practices, client stakeholder management, operational excellence, financial operations, and third-party/vendor coordination to deliver excellent customer outcomes.

Key Responsibilities

• Service Operations Management
• Manage day-to-day service operations for the retail client, ensuring service stability, reliability, and performance.
• Ensure services are deliv...