We have an opportunity for a Service Delivery Manager to join our team based in London. Key responsibilities include the effective management of the caretakers and grounds maintenance staff to ensure the correct level of suitably trained and experienced resources are available on‑site to meet requirements of statutory legislation such as Building Safety and other compliance requirements at all times. Effective resource and workload planning, quality assurance through regular audits, and maintaining documented records.

Responsibilities

• Overseeing the cleaning and grounds maintenance of properties, ensuring they are carried out to a high standard.
• Inspecting works completed to ensure they represent value for money and efficient use of materials.
• Maintaining compliance for health and safety, ensuring this is promoted and adhered to.
• Handling complaints and breakdowns in service to meet customer expectations.
• Working wit...