Delivery Lead
Todos los posibles candidatos deben leer con atención los siguientes detalles de este trabajo antes de presentar una candidatura.
We are looking for an expert to lead delivery in Spain.
Responsibilities
Understand the client’s industry, business, and their critical business drivers.
Ensure a robust governance process with all stakeholders (virtual and face-to-face participation in weekly/monthly meetings).
Serve as a guide of escalation procedures, incident management, and other disciplines related to service delivery.
Manage customer requests by providing realistic resolution time scales.
Contact customers when follow up on open items is required and take ownership of the case.
Handle customers’ escalations related to the service provided, if required by the account.
Provide innovative ideas to help client achieve their business goals.
Providing coordination and recording of service issues and complaints to ensure th...