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Service Delivery Manager

Company

Questronix Corporation

Location

makati, metro manila

Posted

June 16, 2026

Position Overview

Job Description:

  • Client Relationship Management:
    • Building and maintaining strong relationships with clients, acting as the primary contact for service-related inquiries and concerns.
  • Service Level Agreement (SLA) Management:
    • Monitoring adherence to SLAs, identifying potential issues, and taking corrective actions to ensure timely and quality service delivery.
  • Team Leadership:
    • Leading and motivating service delivery teams, assigning tasks, and providing coaching and support to ensure optimal performance.
  • Performance Monitoring:
    • Defining key performance indicators (KPIs), tracking service delivery metrics, and analyzing data to identify areas for improvement.
  • Issue Resolution:
    • Managing escalations, investigating service disruptions, and coordin...

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