What You’ll Do:

Translate strategic objectives set by the Sr. Manager into operational plans, priorities, and measurable outcomes

Drive continuous improvement for all desks, ensuring alignment to evolving business needs and service expectations

Own end-to-end service delivery, ensuring reliable execution through effective issue management, escalation, and cross-team coordination aligned to service standards

Manage service performance using data-driven insights to drive accountability, stability, and continuous improvement

Execute disciplined ITIL practices and knowledge-driven workflows to ensure consistent incident, request, and major incident management across teams and providers

Ensure alignment between enterprise design standards and operational execution

What You’ll Bring:

Bachelor’s degree in Information Technology, Business, or related discipline

10+ years of experience leading enterprise service de...