Service Delivery Manager

Business Unit: Aviation Services

Career Area: Operations and Administration

Location: Thunder Bay, Ontario, Canada (YQT)

Employment Type: Permanent

Job Segment: Service Manager, Manager, Customer Service, Management

As a Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives and ensuring seamless day‑to‑day functions. From optimizing processes to fostering a culture of innovation, you'll play a pivotal role in our continued success.

Job Responsibilities

• Conduct and manage daily operations to meet productivity targets and quality standards.
• Develop and implement streamlined processes to enhance efficiency.
• Collaborate with cross‑functional teams to synchronize efforts and optimize resource allocation.
• Monitor performance metrics, analyze data, and implement improvements to enhance operational ef...