Job title: Service Delivery Manager

Category: Financial Services

Work set up: Onsite at Pasig

Work shift: Night shift

Salary: PHP 90,000-100,000

Headcount: 2

Job Summary:

The role of the Service Delivery Manager is responsible for coordinating the delivery of services for key clients. The SDM plays a vital role in creating long-term healthy relationships between the service provider and the client, acting as the bridge between the client and our operational delivery teams. The key responsibility of the SDM is governance across all areas of their services including service management, incident and change management, continual service improvement and customer satisfaction. The SDM ensures the highest level of operational service delivery while maintaining the financial margins of the project.

These Terms of Reference apply for the role of SDM. The role may be shared across engagements with similar project...