The Role

As a Service Delivery Manager you will be responsible for ensuring the Frontend (FE), Backend (BE), and other channels managed by BBS are functioning correctly and running smoothly in production. The Role covers (1) Analyzing the business requirement and functional specifications from a Quality Assurance perspective, (2) Creation and execution of Test Plan/Strategy, (3) Documentation of Bugs and Error Logs, (4) Providing Root Cause Analysis coming from identified defects, (5) able to do training and demonstration to stakeholders the bugs, errors and discuss the solution made.

How you'll contribute

• Business Requirements Analysis – Work closely with Peers (Segments, IT and Channel Managers) and to ensure that the Requirements either development or production issues are aligned with the Test Plan / Strategies.
• Test Plan and Strategy – Working closely with Loan Product, Sales, and Operations team to clearly identify requirements th...