Job Skills / Requirements We are currently hiring 12-month term Service Delivery Managers based out of Vancouver International Airport.

Summary

The Service Delivery Manager leads screening checkpoint operations, ensuring strong performance, regulatory compliance, and a safe, efficient passenger experience. This role is responsible for driving operational excellence, leading frontline teams, and partnering with stakeholders to support seamless airport security operations.

Responsibilities

Own screening checkpoint operations and drive compliance across the board

Build and maintain strong relationships with aviation security stakeholders

Hit daily KPIs while ensuring full adherence to Standard Operating Procedures (SOPs)

Lead, coach, and mentor Screening Officers, fostering an engaged and motivated team

Conduct performance reviews and champion employee recognition

Apply progressive discipline when needed, fai...