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Service Delivery Manager SDM

Company

Intertec Softwares

Location

dubai, dubai

Posted

June 08, 2026

Position Overview

Key Responsibilities:
  • Oversee and manage the delivery of application support and new developments.
  • Ensure adherence to SLAs and governance protocols maintaining high quality service delivery.
  • Act as the primary point of contact for stakeholders facilitating effective communication and addressing escalations promptly.
  • Monitor and manage incident escalations ensuring resolution within agreed timelines.
  • Coordinate Agile practices including sprint planning standups and retrospective meetings.
  • Collaborate with the Business Analyst and technical teams to prioritize tasks and allocate resources effectively.
  • Review performance metrics prepare status reports and provide updates to stakeholders regularly.
  • Drive continuous improvement initiatives to enhance service efficiency and user satisfaction.
  • Manage team capacity including cross-training plans to ensure business continuity.
  • Identify an...

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