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Service Delivery Manager

Company

jobline resources pte. ltd.

Location

singapore, singapore

Posted

June 30, 2026

Position Overview

            Responsibilities  Service Operations & Delivery  Manage day-to-day BAU operations for biometric applications, systems and related infrastructure. 
Ensure system availability, operational stability, and compliance with SLA/KPI requirements. 
Coordinate and monitor support activities across multiple support teams, vendors, and stakeholders. 
Lead operational reviews and service governance meetings with customers. 
 Incident Management & Investigation  Lead major incident handling, troubleshooting coordination, and service recovery activities. 
Drive root cause analysis (RCA) and ensure proper corrective and preventive actions are implemented. 
Coordinate with technical teams for incident investigation, log analysis, and escalation management. 
Track incident trends and recommend improvement actions to reduce recurring issues. 
 Customer Management  Act as the...
        

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Service Delivery Manager

Position Overview

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