The Service Delivery Manager acts as the On the ground Singtel point of contact, liaising with function leads and line directors to manage partner on a day-to-day basis
Act as primary liaison for client communications, ensuring customer satisfaction, managing expectations and resolving escalations
For respective regions – the Service Delivery Manager will: Act as the first point of call for risks, issues and escalations Jointly work with regional partner and line directors to mitigate risks and resolve issues Assess partner performance based on interactions, and provide feedback to Service Lead Raise opportunities for partner service improvements to Service Lead and PMO Lead Liaise with the line, contract manager and partner to ensure that the correct technical details and lessons learnt are covered in new SOWs
Reports to the Service Delivery Lead, escalating performance and quality issues as required
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