Service Delivery Manager – Job Description

Job Title: Service Delivery Manager

Location: [Stuttgart)

Employment Type: Full-Time

Job Summary

We are seeking an experienced Service Delivery Manager to oversee the delivery of IT services to clients, ensuring high levels of customer satisfaction, operational efficiency, and compliance with SLAs. The ideal candidate will act as the primary point of contact for service-related matters, manage stakeholder relationships, and drive continuous service improvement initiatives.

Key Responsibilities

• Manage end-to-end service delivery for assigned clients/accounts.
• Ensure compliance with Service Level Agreements (SLAs), KPIs, and contractual obligations.
• Act as the primary escalation point for service-related issues and incidents.
• Conduct regular service review meetings with customers and internal stakeholders.
• Mo...