Service Delivery Manager – TMS & Digital Intelligence

Job Overview

Drive logistics excellence by combining deep SAP TM expertise with cutting‑edge AI and multimodal visibility solutions. The role supports both day‑to‑day operational activities and strategic transformation projects for our Digital Technology team based in Mexico City.

Responsibilities Lead SAP TM operations: manage functional support and configuration for inbound and outbound transportation processes (Road, Rail, Sea) and maintain critical master data. Own end‑to‑end execution: oversee order management, freight execution, charge and settlement, carrier selection, and tendering processes. Manage Digital Intelligence & AI initiatives: collaborate on ontology design in Palantir Foundry and deploy Claude AI for document automation and exception management. Act as functional owner for visibility platforms (Project44, Intellitrans, Bluejay, BNL) and ensure seamless API integrations via SAP CPI. Serve as prim...