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Service Delivery Team Lead (Spanish)

Company

Future Group

Location

Maadi, Cairo Governorate

Posted

June 15, 2026

Position Overview

Job Description

  • Oversee daily operations within the contact center, ensuring adherence to policies and quality standards.
  • Lead, inspire, and develop a team of agents to deliver exceptional customer service in Spanish.
  • Analyze performance metrics to identify areas for improvement and implement proactive solutions.
  • Manage customer queries and complaints, ensuring swift and satisfactory resolutions.
  • Coordinate with other teams to streamline processes and enhance overall service delivery.
  • Drive initiatives aimed at improving team morale and increasing job satisfaction among members.
  • Stay updated on industry practices and customer service technologies.
  • Conduct regular training sessions to ensure agents are well-versed in product knowledge and service protocols.

Qualifications

  • Bachelor's degree in Business Administration, Communication, or a relevant field.
  • Proven experience of 3+ y...

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