Service Design Manager

6 Months - Contract

Warwick (2 days a week on site)

Are you passionate about transforming customer experiences? Do you have a knack for leading service design initiatives within the utilities sector? Our client is seeking a Service Design Manager to spearhead their customer experience transformation agenda. This is your chance to make a significant impact in a role that combines creativity, strategy, and leadership!

About the Role:
As the Service Design Manager, you will be accountable for embedding service design as a strategic capability across the organisation. You will own the service design approach, standards, and roadmap, translating customer insights into tangible, prioritised service improvements throughout the entire customer lifecycle.

Key Responsibilities:

Service Design Strategy: Own and enhance the service design framework, including standards, methods, and governance routes.
Customer Journey Leader...