Service Designer

3 months, initial

London. Hybrid, with travel to client site in central London as the work requires.

Market rates inside IR35 - Umbrella only

The work

We're mapping a major UK bank's business banking experience end to end. The job is to produce service design blueprints for the key customer journeys, the ones that cut across channels and functions: digital, in-branch, telephony, customer servicing and the operations behind them.

This is cross-channel, front-stage and back-stage work. We need people who can sit with stakeholders across the business, pull a journey apart, and show how it actually works and where it breaks, from the customer's first action through to the back-office steps that fulfil it.

What you'll do

Map key business banking journeys end to end, across digital, branch, telephony and customer servicing.
Build service blueprints that connect the customer-facing experience to the back-stage process...