Job Description
An employer is seeking a highly skilled Service Designer to join one of our largest national financial services clients. In this role you’ll join a growing team of about 15 individuals (1 service designer, 5 other UX researchers and 8 designers / capability owners). This client is currently working to reprioritize their 5 priority pillars, which are:
1. Ultra-High Net Worth
2. Banking & Lending
3. Advisor & Client Platforms
4. Foundations (Data Operations, Backend processes)
5. New Client Onboarding

In this role, you will flex across all priority pillars, with a primary focus on taking research to a deeper level of rigor and insight. You’ll partner closely with architects and business stakeholders to translate research into tangible, actionable outcomes. The work centers on uncovering and analyzing the complexity behind processes that customers and clients typically do not see.

For example, in a wire transfer, a client associate may i...