Senior Service Designer

About the job

We are looking for a Senior Service Designer to join a high-impact design and transformation environment. This role is ideal for someone who can uncover complex business scenarios, translate research into meaningful insights, and shape service experiences that create measurable business value.

As a Senior Service Designer, you will work across business units to understand how work truly happens, identify friction points, and create clear visual narratives that help teams make better decisions. You will play a key role in mapping end-to-end service experiences, identifying opportunities, and supporting transformation initiatives through strategic design judgment, systems thinking, and compelling storytelling.

This is an exciting opportunity for a designer who enjoys solving complex enterprise problems, influencing stakeholders, and creating impact through research-led s...