Service Desk Agent (L1) Location: Remote Full-time Department: Service Desk Working hours: 24x7 shifts (8-hour shifts) including weekend & night (max 45 hours per week) About Sunbytes Sunbytes is a leading Tech & Talent Solutions company known for innovative and scalable solutions. We focus on achieving goals for our partners and team members, delivering high-quality products and services, and fostering a supportive, challenging work environment. About the Opportunity Sunbytes is seeking a Service Desk Agent to support our IT operations across Southeast Asia. As the first point of contact for end users, you will play a key role in delivering timely, professional technical support and ensuring a smooth daily IT experience. In this role, you will handle incoming inquiries, troubleshoot common hardware/software issues, and provide clear guidance to users while upholding our service standards and customer satisfaction levels. Key Responsibilities First-Line Support: Receive and handle inco...