Provide essential first-level support as a Service Desk Analyst with BGIS. This full-time role involves resolving hardware, application, and infrastructure issues while ensuring minimal disruption to user productivity.
BGIS is seeking a dedicated Service Desk Analyst to offer prompt technical support across various communication channels. In this position, you will manage user accounts, troubleshoot technical problems, and maintain accurate documentation. Your efforts will contribute to a high level of internal customer service and efficiency.
Key Responsibilities:
• Respond to inquiries via phone, email, and instant messaging
• Provide first-level support for hardware and application issues
• Document and log support calls accurately
• Manage user accounts and setup email accounts
• Assist in maintaining the Incident Management process
Requirements:
• 2-3 years of Service Desk experience
• Community college diploma or equivalent training
• Experience w...