Job Location: Auckland

Location Flexibility: Primary Location Only

Req Id: 9129

Posting Start Date: 6/29/26

Incident Management

• Incident detection and recording
• Classification of all incidents and 1st / 2nd level support
• 1st / 2nd level investigation and diagnosis
• 1st / 2nd level Resolution and Recovery
• Incident Management - ownership, monitoring, tracking and communication as per Fujitsus Incident Management Procedure
• Incident closure

Responsibilities and Accountabilities

• Provide End Users with a high level of Customer Service throughout all communications such as initial contact
• Incident/Service Request detection and recording via adherence to the Service Desk Script and Call Logging procedure
• Provide 1st / 2nd level support for the investigation and resolution of all reported and registered Incidents and Service Requests