Ready to move past “have you tried turning it off and on again?” 

If you’ve done a solid year (or more) on an IT helpdesk and you’re starting to feel boxed in — rushed calls, endless handovers, no time to actually fix things this might be the step up you’ve been waiting for. 

This is a 1st Line Support role inside a large, well-established enterprise organisation where you’re trusted to own incidents, not just log them and also you get time to think, troubleshoot, and learn.

You’ll be part of a friendly, collaborative IT team based onsite in Hinckley (Hybrid – 2 days per week), supporting users across the UK. The environment is busy but supportive, and you’ll be exposed to real systems, real projects, and real responsibility.

You’ll be the first point of contact for internal users. 

You’ll:

Log, prioritise, and troubleshoot a wide range of issues
Support technologies across Azure Cloud, CISCO networking, telephony, M365, and much mor...