Job Description
The Service Desk Analyst 3 is an IT support professional with technical capability to resolve IT related issues via email, phone, remote access and in person.

Logging and processing support calls, emails, and service requests

Participate in an onsite rotation to ensure that we have hands-on Desktop Support coverage throughout business hours

Resolving access related problems such as password, account lockouts etc

Setting up accounts for staff and approved contractors, ensuring that they know how to log in

Respond to, investigate diagnose and resolve software issues raised on ServiceDeskMaintaining records for assets such as Hardware, software licenses, consumables and other supplies

Perform employee desk moves, hardware teardowns and buildups (Install, Move, Add, Change) as assigned based upon effective dates and time requirements designated by the business
• Build and install employee computer equipment & perfo...