Job Description- **- Job Title: Service Desk Analyst - L3- Req Id: ******- City: Mexico City- State/Province: Mexico- Posting Start Date: 10/30/25-- Job Description:**Job Description - Service Desk Analyst**:- 0-2 years of experience in a service desk or technical support rol.Provide first and second-level IT support for multiple customers via mail, chat and calls.
- Diagnose, troubleshoot, and resolve hardware, software, and network issues.Escalate complex issues to higher-level support teams as needed.
- Log, track, and manage tickets in the IT Service Management (ITSM) tool.
- Ensure SLAs and response times are met for incident resolution and service requests.Maintain accurate documentation of issues and resolutions-- Support IT policies, compliance, and security best practices- Mandatory Skills: Spanish Language.Experience: 3-5 Years.Reinvent your world.We are building a modern Wipro.We are an end-to-end digital transformation partner with the boldest ambitions.To re...