Description
The Service Desk Analyst provides support for information systems, applications, and technologies for Saddle Creek associates within the environment. The Service Desk Analyst reports to the Associate Manager, Service Desk and works with corporate Information Services (IS) to complete or lead tactical and operational initiatives as needed and works closely with leadership in achieving goals.
Responsibilities
Respond to requests for technical assistance using our ticketing request system in person, via phone, or electronically Provide technical support of all networked devices within a Microsoft environment, as well as cloud services (PCs, printers, network/communications equipment, Microsoft Office, etc.) both locally and remotely. Acts as the SME for Service Desk operations Support application upgrades and business go-lives at your location with the assistance of the SME teams. ...