Description

Our customer is looking to add to their help desk team. These individuals will need to be self motivated and have an engineering mindset. Current needs: 1st Shift: 7 am - 4 pm 2 resources Mid-day shift: 2 pm – 11 pm 2 resources Help Desk - Primary Duties and Responsibilities: • Works in close coordination with project managers and field technicians on customer-facing projects. • Capture data from projects including check-in/out times, time on site, and validating work completion documentation. • Ability to follow project documentation to ensure proper execution of project support requirements. • Provide service and troubleshooting support to field techs via phone, chats, and emails. • Implement, change, and create processes for different project needs when they arise. • Remotely configure and program network cabling and other networking equipment such as hubs, switches, wireless, CCTV and UPS. • Oversee installation, configuration, maintenance, and troubleshooting o...