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DXC Technology is a leading Fortune 500 IT services company with $17.7 billion in revenue (FY21) and more than 130,000 colleagues around the world. At DXC, we harness innovation to help planes fly, markets function, and businesses move at the speed of digital commerce. Serving more than 240 of the Fortune 500, we have a 60-year track record of delivering and modernizing the world’s most mission‑critical IT systems.
To log, validate and diagnose customer issues on the full range of products and applications used at the customer site. Providing the customer with a solution through information gathering, analytical troubleshooting and problem research, or to route or escalated the call to the appropriate resolution group. Ensure escalation and management of calls is to agreed service levels.