Description
4 days on and 3 days off. Sun/Mon will be 12 hour overnight shifts and Tues/Wed will be 8 hour shifts.
• Resolve incidents and more complex work orders for our IT Users remotely through all intake methods.
• Assist Incident Management and the EOC with notification and resolution during system/application outages
• Resolve work orders following documented steps and training
• Other duties as assigned
Skills
Help desk, Support, Help desk support, Troubleshooting, Service desk, Customer service, Technical support, Windows 10, Active directory
Additional Skills & Qualifications
• Strong Verbal and written communication skills
• Problem solving skills
• Excellent customer service and interpersonal skills.
• Basic ability to work independently and manage one’s time.
• Basic knowledge of circuit boards, processors, electronic equipment and computer hardware and software.
• Knowledge of computer software, such as configuration management so...