Description
The Service Desk Analyst will serve as front-line, level 1, IT support for the enterprise, which includes seven hospital networks and the corporate office. Monitor and answer the Service Desk phone, e-mail message queues, and auto-triggered request queues during their assigned tour (I, II or III). Provide support and customer service to users, promote and / or escalate problem, incident, and request action items. Provide real-time Service Desk coverage to meet and exceed service level requirements and end-user expectations.
Skills
Help desk, Troubleshooting, Customer service, Phone support, Office 365, active directory, printers, windows 11, Servicenow
Top Skills Details
Help desk,Troubleshooting,Customer service,Phone support,Office 365
Additional Skills & Qualifications
• Contribute to the continuous process improvement of the Service Desk Area
• Remain technically knowledgeable and current on all Service Desk tools in use in the Data Center such a...