📌 Job Title: Service Desk Analyst (Nights)

📝 Engagement: Full-time, permanent

🌏 Location: Remote

⌚ Working hours: Shifts between (Apply online only), Monday to Thursday

💰 Salary: Up to £28,000

About the role

As a Service Desk Analyst, you will be part of the Service Operations team, delivering high-quality technical support to our customers during our extended weekend coverage window. This role is specifically designed to operate on covering shifts between 7:00 PM and 7:00 AM (Monday to Thursday).

You will be responsible for providing technical assistance, troubleshooting, and support to end-users, primarily focusing on Windows OS and Microsoft applications.
This role plays a key part in maintaining consistent customer service coverage across the full 7-day support model, ensuring our clients receive support during weekend hours.

What you’ll do

* Provide first-line support for all IT-related issues, focusing primarily ...