Service Desk Technician
Location: Onsite
Schedule Options

+ Monday-Friday, 7:00 AM-4:00 PM

+ Monday-Friday, 6:30 AM-3:30 PM

Position Overview
We are seeking a Service Desk Technician to join a growing IT support team. This role provides first-level technical support to end users across a large enterprise environment. The ideal candidate will possess strong customer service skills, a troubleshooting mindset, and a desire to grow within IT.
This opportunity is well suited for IT professionals looking to build hands-on experience, as well as candidates with prior service desk or help desk experience.
Responsibilities

+ Provide first-level technical support via phone, email, and chat.

+ Troubleshoot and resolve hardware, software, and access-related issues.

+ Manage and document incidents and service requests through a ticketing system.

+ Support users with productivity applications, operating system issues, and ...