Description
We are seeking a customer-focused Service Desk Analyst to provide first-level technical support for end users across a global enterprise environment. This role serves as the primary point of contact for employees experiencing technical issues and supports users through phone, email, and chat channels. The Service Desk Analyst will troubleshoot hardware, software, access, and application-related issues while ensuring a high level of customer service and timely resolution.
Key Responsibilities

+ Serve as the first point of contact for IT support requests received via phone, email, chat, and the ServiceNow ticketing platform.

+ Provide support for Microsoft Office 365 applications, including Outlook, Teams, OneDrive, and other Microsoft technologies.

+ Assist users with password resets, account unlocks, user provisioning, and access-related requests utilizing Active Directory.

+ Troubleshoot and resolve Windows operating system issues,...