Ultradent Products Inc., an Oral Health Care Global leader, is searching for a Service Desk Technician to work in our Information Technology Department. On Site Day Shift (Monday through Friday 9/80 shift with every other Friday off, plus 24/7 on-call on a rotation basis) Job Responsibilities of the Service Desk Technician:

+ IT technical support covering desktops, laptops, mobile devices, network, printers, and a variety of Corporate and facility applications.

+ Provide usage support to software packages including but not limited to Microsoft Word, Outlook, Excel, PowerPoint, etc.

+ Track calls, emails, and walk-in support requests.

+ Build and deploy workstations and complete desktop application installations.

+ Troubleshoot and resolve incidents and requests for support.

+ Identify and report to Service Desk Manager recurring incidents to spot trends and potential problem sources.

+ Key role in ensuring excellence of ...