A client of Innova Solutions is immediately hiring for aService Desk Analyst.
Position type: Full-time Contract
Duration: 24 Months
Location: San Antonio, TX
As a Service Desk Analyst, you will be:
Help users resolve issues with computer hardware or software. respond to user inquiries, assess problems and issues with IT equipment and applications, and help resolve these issues for users. EIT Service Desk provides remote first and second level continuous IT support for Client in a 24x7x365 multi-channel environment. Must be extremely flexible with their working hours and assigned duties. Handle incoming queries and requests from end users, either via email or over the phone. Taking detailed notes of the problem, the user is experiencing, determining steps they can take to resolve the issue, and managing the flow of incoming support requests...